ProCleanerUS Privacy Policy
Last updated: December 11, 2025
Introduction ProCleanerUS (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our services, website (www.procleanerus.com), and mobile app. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. This policy applies to all users, with specific adherence to United States federal and state privacy laws.
1. Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”).
- Personal Information: When you sign up for our services, create an account, or contact us, we collect personal details such as your name, email address, phone number, physical address, and billing information (credit card/banking details).
- Commercial Information: Records of products or services purchased, obtained, or considered.
- Usage Data: Internet or other electronic network activity information, including your IP address, browser type, pages visited, and interactions with our app.
- Geolocation Data: Our mobile app collects precise location data (using GPS) to track cleaner activities (e.g., clock-in/out locations) for service verification.
- Professional/Employment Data: If you are a staff member using our app, we collect data relevant to your employment duties (schedules, job performance logs).
2. How We Use Your Information
We use the collected information for various business purposes, including:
- Service Delivery: To operate our scheduling, billing, and management platform.
- Support: To respond to your requests and troubleshoot issues.
- Analytics: To improve our website and app functionality using tools like Google Analytics.
- Marketing: To send you promotional emails (which you can opt out of at any time) and serve relevant ads via platforms like Google and Facebook.
- Security: To detect security incidents and protect against malicious activity.
3. Third-Party Sharing & Disclosure
We do not sell your personal information for monetary value. However, we may share information with the following categories of third parties for business purposes:
- Service Providers: Payment processors (e.g., Stripe, QuickBooks), cloud hosting services (e.g., AWS), and email delivery services.
- Analytics Providers: Google Analytics and Facebook (Meta) to help us understand website traffic.
- Legal Compliance: We may disclose information if required by law, court order, or government regulation.
4. Your Rights (US & California Residents)
Under US privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), residents of certain states have specific rights regarding their personal data:
- Right to Know: You may request that we disclose what personal information we have collected, used, shared, or sold about you in the past 12 months.
- Right to Delete: You may request the deletion of your personal information, subject to certain legal exceptions (e.g., tax records or transaction history).
- Right to Correct: You have the right to request corrections to inaccurate personal information.
- Right to Opt-Out of Sale/Sharing: While we do not sell data for money, using cookies for targeted advertising may be considered “sharing” under California law. You have the right to opt out of this via your browser settings or by contacting us.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise these rights: Please contact us at support@procleanerus.com. We will verify your request to ensure security.
5. “Do Not Track” Signals
Our website does not currently respond to “Do Not Track” (DNT) signals from web browsers, as there is no uniform standard for such requests.
6. Children’s Privacy (COPPA)
Our services are not directed to anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data without parental consent, please contact us, and we will take steps to remove that information.
7. Data Retention
We retain your personal data only as long as your account is active or as needed to provide you services. If you delete your account, we may retain certain information for legitimate business purposes (such as tax compliance and audit records) or as required by law.
- Payment Failure: If your account is terminated due to non-payment, your data will be permanently deleted from our system 30 days after the first failed payment attempt.
8. International Data Transfers
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the US where our servers are located. By using our services, you consent to this transfer.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the “Last updated” date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
- By Email: info@procleanerus.com
- By Mail: 14-16 Princess Way, Swansea, SA1 3LW
- By Phone: 0151 662 0196