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ProCleanerUS

Faq

We have broken our Faq into sections to help answer your questions better

General

We have only recently released our software in July 2024.

It’s management software designed to help manage and streamline your processes in your cleaning business.

The free trial lasts 14-days.

You can cancel your free trial by selecting the settings tab in your dashboard and by clicking the “Delete account” button.

Yes, we have a knowledge base for every feature and function, taking you through step by step on how to use this amazing software. We also have AI chat and human chat to help you.

Yes, we can migrate your existing database into our system so you don’t manually have to upload all your customers or cleaners.

We have different options depending on the size of your cleaning company. You can find out our prices by clicking here – Package Prices
Yes, you can cancel at anytime and you read our cancellation & refund policy by clicking here – Cancellation Policy
Yes, unlike other software companies we have a UK landline number for support – Contact Number

Yes, if you have a domestic or commercial cleaning company, this software will be perfect for your cleaning business.

Yes, as a subscriber you can request specific features and these can normally be made with 24 hours. 

Mobile App

Your cleaners can download the app by clicking here – Download App

Yes, it will show all your cleaners live on a map inside your Desktop Dashboard . This is a really cool feature that we know you’ll love.

Yes, it has Sat Nav with route optimisisation, so your cleaners will never have an excuse.

Yes, you can view the route they took and also we will work out the milage automatically and add it onto your cleaners wages if require.

Yes, your cleaners can view all their jobs and how much they will be paid or have been paid.

Yes, every time a new job is added or edited, your cleaners will have an instant notification on the their app.

Yes, you can can add pay by link to your invoices or to text messages.

Yes, you can add checklists and make sure your cleaners check them off before they are allowed to complete their jobs.

Yes, you can track their clock-in and clock-out times and this will then work out their wages automatically. This is optional.

Yes, every time a cleaner takes a photo inside the app, it will be uploaded to the dashboard for storing and future viewing. You can make this mandatory.

Yes, you can message induvial cleaners or teams through the app.

Yes, your cleaners can take card payments from customers through the mobile app, if you allow it.

Yes, our system will allow you to crate any pattern and any number of patterns for you customer.

Desktop Dashboard

It’s the main hub for our software. Normally it’s viewed from a desktop computer but we have optimised it for IPad, Tablet and phone. This is where you will manage the cleaning busines.

Yes, you can can set any type of pattern you wish, even custom date patterns designed to suite Airbnb or holiday lets.  

No, you can decide what email you would like automated, you can choose from a template or make your own. You can also opt out form sending any emails.

Yes, it will work out the payroll for every cleaner and automate this task.

Yes, you will receive live notifications from your cleaners mobile app, you won’t have to refresh any pages.

You can read all about our amazing features by clicking here – Desktop Dashboard

Yes, it will not allow you to add a cleaner if they are not available.

Yes, you can create a Stripe account in seconds and take card payments through your dashboard.

Yes, you can download or print any report through date ranges.

Yes, you can add product lists and values and these can easily be added to any job.

No, you don’t have to send any invoices this is optional but you can also end invoice reminders and decide when your client has the invoices.

It is very easy to use and we have 24/7 UK support to help you along your way.

That is fine, our software can allow you to add customers without an email address.