We have broken our Faq into sections to help answer your questions better
General
Why haven't I heard of you before?
We have only recently released our software in July 2024.
What is ProCleanerUS?
It’s management software designed to help manage and streamline your processes in your cleaning business.
How long is the free trial?
The free trial lasts 14-days.
How do I cancel my free trial?
You can cancel your free trial by selecting the settings tab in your dashboard and by clicking the “Delete account” button.
Do you have a knowledge base?
Yes, we have a knowledge base for every feature and function, taking you through step by step on how to use this amazing software. We also have AI chat and human chat to help you.
Can I migrate my customers and cleaners?
Yes, we can migrate your existing database into our system so you don’t manually have to upload all your customers or cleaners.
How much is it per month?
can I cancel my account at any time?
Do you have a contact number?
Will it work for any cleaning company?
Yes, if you have a domestic or commercial cleaning company, this software will be perfect for your cleaning business.
Can I request features to be added?
Yes, as a subscriber you can request specific features and these can normally be made with 24 hours.
Mobile App
Where can my cleaners download the mobile app?
Your cleaners can download the app by clicking here – Download App
Does it track my cleaners?
Does it have Sat Nav?
Yes, it has Sat Nav with route optimisisation, so your cleaners will never have an excuse.
Will it track the route and mileage?
Yes, you can view the route they took and also we will work out the milage automatically and add it onto your cleaners wages if require.
Can my cleaners check their wages through the app?
Yes, your cleaners can view all their jobs and how much they will be paid or have been paid.
Will my cleaners get notifications?
Yes, every time a new job is added or edited, your cleaners will have an instant notification on the their app.
Can I add pay by link to my invoices?
Yes, you can can add pay by link to your invoices or to text messages.
Can I add check lists for my cleaners?
Yes, you can add checklists and make sure your cleaners check them off before they are allowed to complete their jobs.
Does it have a clock-in and clock-out feature?
Yes, you can track their clock-in and clock-out times and this will then work out their wages automatically. This is optional.
Can my cleaners upload photos from the app to my dashboard?
Yes, every time a cleaner takes a photo inside the app, it will be uploaded to the dashboard for storing and future viewing. You can make this mandatory.
Can I message my cleaners through the app?
Yes, you can message induvial cleaners or teams through the app.
Can my cleaners collect payments through the app?
Yes, your cleaners can take card payments from customers through the mobile app, if you allow it.
my patterns are no regular will it be able to manage any type of cleaning pattern?
Yes, our system will allow you to crate any pattern and any number of patterns for you customer.
Desktop Dashboard
What is a desktop dashboard?
It’s the main hub for our software. Normally it’s viewed from a desktop computer but we have optimised it for IPad, Tablet and phone. This is where you will manage the cleaning busines.
Can I automate the diary?
Yes, you can can set any type of pattern you wish, even custom date patterns designed to suite Airbnb or holiday lets.
Do I have to send automted emails?
No, you can decide what email you would like automated, you can choose from a template or make your own. You can also opt out form sending any emails.
Can I work out wages automatically?
Yes, it will work out the payroll for every cleaner and automate this task.
Does it receive notifications?
Yes, you will receive live notifications from your cleaners mobile app, you won’t have to refresh any pages.
Where can I see all the features?
Does it stop overbooking?
Yes, it will not allow you to add a cleaner if they are not available.
Can I take payments from my dashboard?
Yes, you can create a Stripe account in seconds and take card payments through your dashboard.
Can I download reports from my dashboard?
Yes, you can download or print any report through date ranges.
Can I add products and product prices?
Yes, you can add product lists and values and these can easily be added to any job.
Do I have to send automatic invoices?
No, you don’t have to send any invoices this is optional but you can also end invoice reminders and decide when your client has the invoices.
How easy is it to use?
It is very easy to use and we have 24/7 UK support to help you along your way.
Can I send quotes to my prospects?
My clients don't have an email address?
That is fine, our software can allow you to add customers without an email address.